Complaints and Feedbacks

Complaints

1AAC is committed to providing a value adding accreditation service and aim to maintain the highest standards in all our activities with our conformity Assessment Bodies and all the stakeholders. However, we recognise that on occasion it may be necessary for our conformity Assessment Bodies, or those using accredited services to raise a complaint with us. If you are a third party who has concerns about the activities of a 1AAC, or you are a conformity Assessment Body who is dissatisfied with our service:

You can make a written complaint by email with your complete contact details to:
info@1accreditation.org

You can also send your complaint by mail to:
Rosebrugh Building, 2 floor, 165 College Street, Toronto Canada

Appeals

1AAC is committed to providing a value adding accreditation service and aim to maintain the highest standards in all our activities with our conformity Assessment Bodies However, we recognise that on occasion it may be necessary for our accredited conformity Assessment Bodies, or applicant conformity Assessment Bodies officially request 1AAC to reconsider any contrary decision 1AAC has made associated to its desired accreditation status by submitting an appeal in writing to GM Accreditation within thirty days of the decision along with all the necessary documents in support of the appeal. To Know the detailed Appeal process, please send a request to:
info@1accreditation.org or review 1AAC General Accreditation requirement document.

You can also send your complaint by mail to:
Rosebrugh Building, 2 floor, 165 College Street, Toronto Canada

Feedbacks

1AAC welcomes any feedback about 1AAC activities or about 1AAC customers and their activities, whether it is an expression of satisfaction or a complaint, or misuse of 1AAC Logo or misleading references to scope of accreditation. The feedback can be sent by email with your complete contact details to:
info@1accreditation.org or review 1AAC General Accreditation requirement document.

You can also send your complaint by mail to:
Rosebrugh Building, 2 floor, 165 College Street, Toronto Canada